Privacy Policy – jili 99 Casino

1. Introduction

jili 99 ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of every player who uses our online casino services at jili-99.app. This Privacy Policy describes how jili 99 collects, uses, stores, shares, and protects your personal information in connection with your use of the platform, including all games, promotions, payment services, and customer support interactions.

This Privacy Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations as administered by the National Privacy Commission (NPC). It applies to all personal data collected from players based in the Philippines and from any individual who accesses the jili 99 platform.

By registering an account with jili 99, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, please do not use the platform.

2. Personal Data We Collect

jili 99 collects the following categories of personal data from players:

2.1 Identity and Contact Information

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Nationality and country of residence

2.2 Identity Verification (KYC) Documents

• Government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID)
• Proof of address documents (e.g., utility bill, bank statement)
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account, bank statement)
• Selfie or liveness verification image where required

2.3 Financial Information

• GCash or PayMaya account reference numbers
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where bank transfer is used
• Transaction history including deposits, withdrawals, and bonus activity
• Source of funds declarations where required by anti-money laundering regulations

2.4 Gaming Activity Data

• Game history, bet amounts, win/loss records, and session durations
• Bonus and promotion participation records
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status)

2.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Login timestamps and session activity logs
• Cookie identifiers and similar tracking data (see Section 7)

2.6 Communications Data

• Records of live chat, email, and support ticket interactions
• Feedback, survey responses, and complaint records

3. How We Collect Your Data

jili 99 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automatically — through cookies, server logs, and analytics tools when you browse or use the platform.
• From third parties — including identity verification service providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, and regulatory bodies where legally required.

4. Purpose of Processing Your Personal Data

jili 99 processes your personal data for the following purposes:

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, jili 99 processes your personal data on the following legal bases:

• Contractual necessity — processing required to fulfil our obligations to you as a registered player, including account management, payment processing, and game delivery.
• Legal obligation — processing required to comply with Philippine law, including PAGCOR regulations, Anti-Money Laundering Act (AMLA) obligations, and NPC requirements.
• Legitimate interests — processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent — processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

jili 99 does not sell or rent your personal data to any third party. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors — GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• Identity verification providers — third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements.
• Technology and hosting providers — cloud infrastructure and software vendors who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine authorities, where disclosure is required by law or court order.
• Fraud prevention networks — shared fraud databases used to identify and prevent fraudulent activity across the online gaming industry.

All third-party service providers engaged by jili 99 are contractually required to process personal data only for the specified purpose, to maintain appropriate security measures, and to comply with the Data Privacy Act of 2012.

7. Cookies and Tracking Technologies

jili 99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The following types of cookies are used:

• Strictly necessary cookies — essential for the platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies — used to remember your language preferences, display settings, and login state between sessions.
• Analytics cookies — used to collect aggregated, anonymised data about how players use the platform, helping us improve performance and user experience.
• Marketing cookies — used to deliver relevant promotions and measure the effectiveness of our campaigns. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the jili 99 platform. A cookie consent banner is displayed on your first visit to the platform, allowing you to accept or decline non-essential cookies.

8. Data Retention

jili 99 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specific retention periods are as follows:

• Account and identity data — retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC requirements.
• Financial transaction records — retained for a minimum of five (5) years as required by the Anti-Money Laundering Act.
• Gaming activity logs — retained for three (3) years following the date of the activity.
• Customer support communications — retained for two (2) years from the date of the interaction.
• Marketing consent records — retained until consent is withdrawn and for one (1) year thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

9. Your Privacy Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jili 99:

• Right to be informed — you have the right to know what personal data we collect and how it is processed, as set out in this Privacy Policy.
• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right to rectification — you may request correction of any inaccurate or incomplete personal data in your account.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to object — you may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability — you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint — if you believe your privacy rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer through the support channels listed in Section 13. We will respond to all verified requests within fifteen (15) days as required by the Data Privacy Act.

10. Data Security

jili 99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases.
• Multi-factor authentication (MFA) options for player accounts.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular penetration testing and vulnerability assessments conducted by independent security firms.
• 24/7 intrusion detection and monitoring systems.
• Incident response procedures with mandatory breach notification to the NPC within 72 hours of discovery of a qualifying personal data breach.

While jili 99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorised access to your account.

11. Children's Privacy and Age Restriction

The jili 99 platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations and Philippine law governing online gambling. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data, and handle any funds in the account in accordance with applicable regulations. If you believe a minor has registered on the platform, please contact our support team immediately.

12. Changes to This Privacy Policy

jili 99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify you by email to your registered address or through a prominent notice on the platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this policy reflects the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of the jili 99 platform following notification of changes constitutes your acceptance of the revised policy.

13. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or want to raise a privacy concern, please contact our Data Protection Officer through the 24/7 live chat on the platform or via the email address displayed in the footer of this page.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. The NPC can be reached through their official government channels.

For gaming-related regulatory concerns, you may also contact PAGCOR, the Philippine Amusement and Gaming Corporation, which oversees online gaming operations in the Philippines.